If you have time to write down what you were doing or grab a screenshot and send it to us (OhDear@lutherconsulting.com) that would be great. (If the screenshot has Personally Identifying Information (such as a patient's name), please be sure anything you send us has that information blocked out. You can open the screen shot in Paint or a similar program and obliterate the identifying information - in the color of your choice!) Otherwise, we've been informed there was a problem and we'll do our best to get it fixed right away.Feel free to call if you have questions (866-517-6570 Option 1). Otherwise, we hope the rest of your day goes better!"